# SERVICENOW, INC. (NOW) FY2024 Annual P&L / Income Statement

- Company: SERVICENOW, INC. (NOW)
- Period: 2024-01-01 to 2024-12-31
- Filing: FY2024 10-K, filed 2025-01-30, accession number 0001373715-25-000010
- Page: https://plicit.ai/financials/now/fy2024-annual-income-statement
- Chart image: https://plicit.ai/charts/now-fy2024-annual-income-statement-sankey.png

## Chart details: Revenue by Product and Service (3 categories)

Income statement for 2024-01-01 through 2024-12-31. View: Product and service (3 categories). Revenue uses this breakdown; costs and expenses retain the consolidated categories.

- **Total revenues**: 10,984,000,000 US dollars
- **Total cost of revenues**: 2,287,000,000 US dollars
- **Gross profit**: 8,697,000,000 US dollars
- **Total operating expenses**: 7,333,000,000 US dollars
- **Income from operations**: 1,364,000,000 US dollars
- **Other income (expense), net (calculated)**: 374,000,000 US dollars
- **Income before income taxes**: 1,738,000,000 US dollars
- **Provision for (benefit from) income taxes**: 313,000,000 US dollars
- **Net income**: 1,425,000,000 US dollars
- **Digital workflow products**: 9,422,000,000 US dollars
- **ITOM products**: 1,224,000,000 US dollars
- **Professional services and other**: 338,000,000 US dollars
- **Sales and marketing**: 3,854,000,000 US dollars
- **Research and development**: 2,543,000,000 US dollars
- **General and administrative**: 936,000,000 US dollars

### Chart connections

- Revenue less cost of revenue equals gross profit; gross profit less operating expenses equals operating income.
- Operating income plus other income or expense equals income before tax. Income before tax less income tax expense or benefit equals net income.

## Chart details: Revenue by Product and Service (2 categories)

- Page: https://plicit.ai/financials/now/fy2024-annual-income-statement/revenue-by-product-and-service-2-categories
- Chart image: https://plicit.ai/charts/now-fy2024-annual-revenue-by-product-and-service-2-categories-sankey.png

Income statement for 2024-01-01 through 2024-12-31. View: Product and service (2 categories). Revenue and costs use their disclosed categories.

- **Total revenues**: 10,984,000,000 US dollars
- **Total cost of revenues**: 2,287,000,000 US dollars
- **Gross profit**: 8,697,000,000 US dollars
- **Total operating expenses**: 7,333,000,000 US dollars
- **Income from operations**: 1,364,000,000 US dollars
- **Other income (expense), net (calculated)**: 374,000,000 US dollars
- **Income before income taxes**: 1,738,000,000 US dollars
- **Provision for (benefit from) income taxes**: 313,000,000 US dollars
- **Net income**: 1,425,000,000 US dollars
- **Subscription revenue**: 10,646,000,000 US dollars
- **Professional services and other revenue**: 338,000,000 US dollars
- **Subscription cost of revenue**: 1,942,000,000 US dollars
- **Professional services and other cost of revenue**: 345,000,000 US dollars
- **Sales and marketing**: 3,854,000,000 US dollars
- **Research and development**: 2,543,000,000 US dollars
- **General and administrative**: 936,000,000 US dollars

### Chart connections

- Revenue less cost of revenue equals gross profit; gross profit less operating expenses equals operating income.
- Operating income plus other income or expense equals income before tax. Income before tax less income tax expense or benefit equals net income.

## Chart details: Revenue by Geography

- Page: https://plicit.ai/financials/now/fy2024-annual-income-statement/revenue-by-geography
- Chart image: https://plicit.ai/charts/now-fy2024-annual-revenue-by-geography-sankey.png

Income statement for 2024-01-01 through 2024-12-31. View: Geography. Revenue uses this breakdown; costs and expenses retain the consolidated categories.

- **Total revenues**: 10,984,000,000 US dollars
- **Total cost of revenues**: 2,287,000,000 US dollars
- **Gross profit**: 8,697,000,000 US dollars
- **Total operating expenses**: 7,333,000,000 US dollars
- **Income from operations**: 1,364,000,000 US dollars
- **Other income (expense), net (calculated)**: 374,000,000 US dollars
- **Income before income taxes**: 1,738,000,000 US dollars
- **Provision for (benefit from) income taxes**: 313,000,000 US dollars
- **Net income**: 1,425,000,000 US dollars
- **North America**: 6,909,000,000 US dollars
- **EMEA**: 2,834,000,000 US dollars
- **Asia Pacific and other**: 1,241,000,000 US dollars
- **Sales and marketing**: 3,854,000,000 US dollars
- **Research and development**: 2,543,000,000 US dollars
- **General and administrative**: 936,000,000 US dollars

### Chart connections

- Revenue less cost of revenue equals gross profit; gross profit less operating expenses equals operating income.
- Operating income plus other income or expense equals income before tax. Income before tax less income tax expense or benefit equals net income.